1. Eligibility for Returns
We accept returns within 7 days of the date you received your order.
To be eligible for a return:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
Certain types of items are non-returnable, including:
- Perishable goods (e.g., food, flowers)
- Personalized/custom-made items
- Downloadable or digital products
- Items marked as “Final Sale”
- Gift cards
If you’re unsure whether your item qualifies, feel free to contact us.
3. Return Process
To initiate a return, please contact us at with the following:
- Your order number
- The item(s) you want to return
- The reason for the return
We’ll guide you through the return steps and provide the return address.
Note: You are responsible for return shipping costs unless the item is defective or we made an error.
4. Refunds
Once we receive and inspect your return, we will notify you via email about the status of your refund.
- If approved, your refund will be processed to your original payment method within 3 business days].
- Shipping fees (if any) are non-refundable, unless the return is due to our error or a defective product.
5. Damaged or Defective Items
If you received a damaged or defective item, please contact us within 48 hours of delivery with:
- Your order number
- A clear photo of the damaged or faulty product
We’ll replace the item or issue a full refund, depending on the situation.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at here.
7. Contact Us
For questions about returns, refunds, or your order, please contact us at here.
